Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you submit a contact or quote form, call or email us, or text with us. This may include:

• Your first and last name, email address, and phone number (including mobile phone number)
• Property address and property details
• The nature of your inquiry (appraisal, real estate sales, insurance, or related services) and the county where the property is located
• Any other information you choose to include in your message or share with us while we provide services
• Your SMS consent choice, including whether you checked the SMS consent box, the date and time of consent, and the page where consent was given

Like most websites, our website host may automatically record standard technical information when you visit, such as your browser type, device type, pages visited, and IP address. This information is used only to operate, secure, and improve the website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide real estate appraisal, real estate sales, and insurance services
• Schedule appointments and send appointment and status updates
• Request information needed to provide the services you asked for
• Send text messages, only if you have given separate, express consent to receive them (see Section 3)
• Keep records of your communications and consent choices
• Operate, secure, and improve our website
• Comply with applicable legal, licensing, and regulatory requirements

3. SMS / Text Messaging

We send text messages only to people who have affirmatively opted in, for example by checking the separate, optional SMS consent box on one of our website forms. Submitting a form without checking that box does not give us consent to text you. Consent to receive text messages is not a condition of purchasing any goods or services.

Text messages from Lyons Real Estate Services are conversational and service-related: responding to your inquiry, scheduling appointments, appointment and status updates, requesting information needed to provide services, and answering your questions.

• Message frequency varies based on your inquiry and the services you request.
• Message and data rates may apply.
• Opt out: Reply STOP to any message at any time. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent unless you opt in again.
• Help: Reply HELP for assistance, or contact us at (951) 206-9868 or lyonsappraisals@gmail.com.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties, except with service providers (such as our text messaging platform) that process it solely to deliver our messages to you and support our customer service.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

• Service providers: Vendors that help us operate our business on our behalf, such as our website host, form-processing and email providers, and text messaging platform. They may use your information only to provide services to us.
• Parties to your transaction: When needed to provide the services you request (for example, an attorney, lender, escrow or title company, or insurance carrier involved in your matter), we may share relevant non-SMS information with your knowledge.
• Legal requirements: When required by law, regulation, subpoena, or other valid legal process.

None of the above sharing includes your mobile phone number or SMS opt-in and consent information for marketing or promotional purposes. We do not share any personal information with third parties or affiliates for their own marketing or promotional purposes.

5. Data Security

We take reasonable precautions to protect the information you submit. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website does not use advertising or third-party tracking cookies. Your browser may store basic technical data needed for the website to function. You can set your browser to refuse cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can promptly delete it.

9. California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law. To exercise your rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy or our text messaging practices, please contact us: